Terms and Conditions of Sale

Terms and Conditions of Sale

These General Terms and Conditions of Sale are intended to govern the commercial relationship between OLYSÉE HÔTEL, registered with the Paris Trade and Companies Register under number 420 705 121, with a share capital of €38,113, VAT number FR 69 420 705121, represented by its president HOTELIERE FOCH, and whose registered office is located at 7 Rue du Colisée - 75008 Paris, France; telephone number +33 (0)1 43 59 32 40 (hereinafter referred to as “the Hotel”), and its clients.

Preamble

  1. These Terms and Conditions apply to individual bookings made by clients for personal purposes.
  2. The booking request implies full and unreserved acceptance of these terms and conditions of sale.
  3. The booking request must be made in the name of one of the guests staying at the Hotel (hereinafter referred to as the “Client”).
  4. The Client acknowledges having read and accepted these General Terms and the specific conditions of sale applicable to the chosen rate, accessible on the website.
  5. The Client declares having the legal capacity to enter into a contract, meaning they are of legal age and not under guardianship or curatorship.
  6. The Client’s acceptance of these General Terms and the rate-specific terms occurs at the time of booking; no booking is possible without such acceptance.
  7. Payment made for bookings under non-refundable, non-changeable rate conditions shall be referred to as prepayment.

Article 1: Booking

  1. The booking is considered confirmed once the banking details have been validated.
  2. Clients may book on the website individually and for personal use, with a limited number of rooms per booking. For any booking of 4 (four) rooms or more, the Hotel reserves the right to apply special rates and cancellation policies.
  3. Prior to any booking, the Client agrees to complete all requested information on the booking form.
  4. The Client certifies the accuracy of all information provided.
  5. The booking procedure includes the following steps:
    • Step 1: Selecting a room and rate;
    • Step 2: Optional selection of additional services (available only on the website);
    • Step 3: Review of the booking details, total price, applicable terms, and possible adjustments (room, rate, extras);
    • Step 4: Providing client contact details;
    • Step 5: Inputting credit card details for guarantee or prepayment;
    • Step 6: Reviewing and accepting the General Terms and the specific rate conditions;
    • Step 7: Final validation of the booking by the Client.

The Hotel will acknowledge the booking by sending an email without delay to the email address provided by the Client, summarizing the contract, booked services, prices, and terms accepted by the Client, and the booking date.

 

Article 2: Cancellation Policy

  1. In accordance with Article L. 221-28 of the French Consumer Code, the Client is reminded that there is no right of withdrawal as provided by Article L. 221-18.
  2. The terms of sale for the reserved rate specify the conditions for cancellation and/or modification.
  3. Prepaid bookings cannot be modified or canceled. Advance payments (deposits) will not be refunded.
  4. When permitted by the rate conditions, cancellations may be made directly via the website or mobile services in the "View or cancel your reservation" section.
  5. In case of an interrupted stay (early departure), the Client will be charged for the night of the departure day. For prepaid bookings, no refund will be issued.
  6. Unless otherwise stated, rooms are available from 3:00 p.m. on the arrival day and must be vacated by 12:00 p.m. on the departure day. Late check-out may be requested, subject to availability and additional charges.
 

Article 3: Prices

  1. Prices are listed in euros. They include VAT applicable on the booking date. Any change in VAT rate (currently 10%) will be reflected in the final price.
  2. Prices include only the services explicitly mentioned in the booking. Additional services and city tax will be added upon billing.
  3. Applicable prices are those in force on the booking date. Only the price mentioned in the confirmation is binding.
 

Article 4: Payment Terms

  1. All services provided directly by the Hotel must be paid directly to the Hotel (except for prepaid bookings).
  2. The Client provides credit card details as a guarantee (except for special conditions/rates) via a secure SSL-encrypted form, including card number, expiry date, and security code.
  3. Payment is charged at the Hotel during the stay, unless special conditions/rates require prepayment at the time of booking. This prepayment is considered a deposit.
  4. For prepaid rates, the deposit is charged at the time of booking.
  5. The charged amount includes: accommodation, breakfast (if selected), taxes, and any additional services selected, excluding city tax.
  6. In case of no-show (non-cancellation – no arrival), the Hotel will charge the full booking amount to the credit card provided.
  7. The credit card used for prepayment may be requested upon check-in. It must match the reservation name. If not, the Hotel must be contacted beforehand to complete an authorization form and provide a copy of the card and ID. Alternatively, the Client may be asked to pay the deposit on-site with their own card, and the initial payment will be refunded.
 

Article 5: Relocation

In case of force majeure, exceptional events, or technical issues preventing the Client’s stay, the Hotel will do its best to find alternative accommodation in a hotel of the same or higher category. Any price difference and transportation will be covered by the Hotel.

 

Article 6: Stay at the Hotel

  1. Upon arrival, Clients must complete a check-in form and present a valid ID (required for non-French guests). The Hotel reserves the right to cancel the booking if no ID is presented. A cash deposit or credit card pre-authorization may be required.
  2. The Client agrees to use the room reasonably and appropriately. Any behavior contrary to public order or morals will result in the Client being asked to leave without refund or compensation. Any unpaid charges must still be settled.
  3. Clients must not use the Hotel’s internet resources (Wi-Fi) for illegal purposes and must adhere to the provider’s security policies.
  4. The Client is responsible for any damage or vandalism caused during the stay, including internet misuse resulting in data loss, viruses, or service interruption.
  5. Pets up to 6 kg are accepted for an additional fee, provided they are leashed or caged in common areas. The Hotel may request up-to-date health records and a flea collar. Pets are not allowed in dining areas for hygiene reasons. Owners are liable for any damage caused by their pets.
  6. Smoking or vaping is prohibited inside the Hotel. Violations will result in a penalty to cover cleaning and room closure costs.
 

Article 7: Complaints

All complaints must be sent to the Hotel, preferably by registered letter with acknowledgment of receipt, within 15 days of the departure date.

 

Article 8: Liability

  1. Photographs on the website are not contractual. Despite efforts to reflect reality, changes in furniture or renovations may occur. No claims will be accepted on this basis.
  2. The Hotel is not liable for booking failures due to force majeure, third-party actions, internet issues, or unauthorized prepayments.
 

Article 9: Privacy and Personal Data Protection

  1. The Hotel is responsible for processing personal data.
  2. Collected data includes identity, email/postal address, phone number, credit card information, and special requirements.
  3. Each data collection form indicates mandatory fields with an asterisk.
  4. Clients can request access to their booking records by contacting: contact@olyseehotel.com.
  5. In accordance with French law 78-17 and the General Data Protection Regulation (GDPR), Clients have rights of access, rectification, and objection.
  6. Clients may also request limitation or deletion of data, subject to legal retention periods.
  7. These rights can be exercised via a written request to the provided email address.
  8. Data is processed for booking management, customer relations, marketing, and statistics.
  9. Some data may be shared with service providers (TOPSYS, APALEO) for bookings and quality control. These providers have their own privacy policies. The Hotel disclaims liability for their data processing practices.
 

Article 10: Governing Law – Language

These Terms are governed by French law.

In the event of a translation, only the French version shall prevail in case of disputes or interpretation issues.

 

Article 11: Modification of Online Terms

These online Terms and Conditions may be amended at any time. The updated version applies automatically upon publication online.

 

Article 12: Consumer Mediation

In case of a dispute, consumers may contact AME Conso:

  • Online via www.mediationconso-ame.com by submitting the appropriate form and supporting documents.
  • By mail: AME Conso, 197 Boulevard Saint-Germain, 75007 Paris, with supporting documents.

After contacting customer service, if no satisfactory response is received within a month, the Client may refer the matter to:

AME
11 Place Dauphine
75001 PARIS
www.mediateurseuropeens.org

 

Article 13: Telephone Solicitation Opt-Out

In accordance with Article L.521-1 of the French Consumer Code, consumers may opt out of telephone solicitation via the Bloctel registry.

Free registration is available at: http://www.bloctel.gouv.fr